Online Booking Policy Page

Booking with us is quick, and these are the few things that keep it running smoothly for you, your stylist and everyone waiting on a spot.

Your details

We send reminders and confirmations by text and email, so pop in a mobile number and email address you actually check. It's the easiest way to make sure you don't miss your appointment.

Deposits

Some of our longer or higher-value services require a deposit to secure your booking. If yours does, you'll see it when you book online, and it comes straight off your total on the day. It simply holds the time, which for a colour or extensions appointment can be several hours of your stylist's day.

Moving your appt

Life happens; we get it. You can reschedule online any time up to 48 hours before your appointment, no penalty, no awkward phone call. Just jump back into your booking and pick a new time.

Late cancellations and no-shows

Inside 48 hours, it's harder for us to fill the spot, so a late cancellation or a no-show may result in losing your deposit or being asked for one on future bookings. It's never about catching you out. It's about looking after the stylist whose time was held and the client who would've loved that slot.

Need a hand?

Can't get online, or something's come up, and you're not sure what to do? Give us a call on 07 3245 2350, and we'll sort it out. We'd always rather move you than lose you.