Cancellation Policy

At C’ba Hair, we are committed to providing a premium, personalised service to each of our valued clients. When you book an appointment, we reserve that specific date, time, and professional stylist exclusively for you. Because this time is dedicated to your service, other inquiring clients are turned away to honor your booking. To maintain this level of service, we kindly require all clients to comply with the following terms:

1. Booking Confirmation and Fees

All appointments must be confirmed by paying a booking fee via the Fresha platform. An appointment is not considered "secured" until this fee has been processed. While C’ba Hair may issue a personalised reminder 48 hours prior to your scheduled time as a courtesy, the responsibility to finalize the booking remains with the client.

2. Automated Cancellation (Unpaid Fees)

Please be advised that the Fresha system is programmed to automatically cancel any appointment where the booking fee remains unpaid 48 hours prior to the scheduled commencement. C’ba Hair reserves the right to reallocate any automatically cancelled time slots to clients on our waiting list without further notice.

3. Cancellation and No-Show Policy

We understand that personal situations may arise; however, should you need to cancel or reschedule, we require a minimum of 48  hours’ notice.

• Notification Method: Cancellations must be made by calling the salon at 07 3245 2350. If we are unable to take your call, please leave a voicemail with your name and cancellation request.

• Late Notice Fees: If less than 48 hours’ notice is provided, C’ba Hair reserves the right to charge 50% of the total cost of the scheduled service as a cancellation/no-show fee.

4. Late Arrivals

As a courtesy to Team C’ba and our subsequent clients, we operate a strict punctuality policy. If you arrive more than ten (10) minutes late for your scheduled appointment, we reserve the right to reschedule you for a different service or a different date and time. If you are running late, we kindly request that you call the salon immediately.

5. Habitual Cancellations and Advance Payments

C’ba Hair reserves the right to modify booking requirements for clients who demonstrate a pattern of frequent cancellations or failure to attend scheduled appointments. In such instances, we reserve the right to request a full booking fee in advance of your next treatment. This may be settled via Credit Card (over the phone or in-salon), EFTPOS, or Cash.

Love, Team C’ba